FAQ’s

Do I need a doctors referral? Can I claim a rebate?

• Privately funded or insured patients do not need a referral and may phone us direct on 62231011, for an appointment. You can claim rebates on your private health fund “extras” table with HICAPS, on the spot rebates.
• If you are eligible for medicare rebates under a Chronic disease management plan, you will need to get a care plan referral from your GP. Eligible clients can claim Medicare rebates for up to 5 visits per year, these benefits can also be claimed on the spot ( refunded to your Medicare registered bank account) immediately following your up front payment at reception. Note that gap payments usually apply and Medicare will only offer rebates on consults not appliances etc.
• MAIB & WORKCOVER clients are accepted, however a referral is required.

Is there parking nearby?

• Yes there is free 2 hour parking on the street, right outside our practice.
• As you come up Davey Street, stay in the right hand lane and take the first available park after the Antill Street traffic lights.
• Free parking extends from the lights right up past Radiology Tasmania and our rooms are located between these landmarks, an easy short walk.
• Clients with mobility restrictions may be dropped inside the grounds of the practice, via the driveway. Please discuss this with our receptionists when you book your consult.

What do I need to bring to my appointment?

• It is helpful to bring the pairs of shoes you most commonly wear, eg work, sport, school, dance shoes etc.
• Bring along any relevant x-rays, scans, medical reports or letters and a list of any operations you have had and  medicines that you take.
• If you have existing orthotics, insoles and casts, bring them too.

Can you help me find the best shoes for my feet?

• Absolutely. Our Podiatrists can assess your current shoes and any difficulties you may be having.
• We can guide and teach you how to choose shoes to fit properly, support your feet, accommodate orthotics, bunions, hammer toes, wide feet, narrow feet, arthritic feet etc.
• Athletes will be guided on choosing the correct shoe for their activity & foot type.
• Parents can get the correct information on shoes for all stages of their child’s life, to help keep them comfortable and prevent future foot problems.

Do you sell/supply footwear

• Yes, we stock several brands of comfort and orthotic friendly footwear. Our passion is helping people find comfortable but attractive, supportive footwear.
  Brands include: ZIERA, REVERE, XELERO (rocker soled) , TAOS, KLOUDS, DR COMFORT, PROPET & SILVER LINING shoes, sneakers, sandals and boots.
• We also stock ORTHOTIC/ARCH SUPPORT  THONGS & slides by various brands including Axign, Archies, Vionic & Orthaheel for men, women and children.
• Visit & follow us on our Facebook page shop, to view most of our for current styles & offer HERE.

Do I need an appointment to come and buy shoes?

• No you don’t ☺️ Feel free to come in and browse.
• If your own Podiatrist, physio or doctor has made specific recommendations, bring the details with you, and any orthotics if applicable.
• However, if you have really complex shoe fitting needs or foot pain, our staff may advise you to have a personalized assessment and fitting appointment with a Podiatrist.

What types of foot orthotics/orthoses do you prescribe?

• We prescribe a variety of orthotic styles depending on your particular problem and needs.
• Custom made orthotics can be made from soft rubber (eva) materials, semi-rigid plastics with plain or cushioned top covers through to slim/firm carbon fibre orthotic shells and 3D printed orthotics.
• Different orthotic styles can be made from slim/dress shoe orthotics through to full length, full support or sports orthotics.
• We also stock lower cost, medical grade, pre-moulded orthotics which can be ‘customised’ to suit your feet.
• Please note that all orthotics are medical grade devices and must be prescribed and fitted by a Podiatrist. They cannot be purchased in the shoe store.

Do you custom make shoes?

• No we don’t. Our experience is that with the right advice, it is rare that we cannot find our clients suitable, comfortable ‘stock’ shoes for their feet. Therefore, rarely are customised shoes warranted.
• Custom made shoes tend to be very expensive and in our experience, only a small group of people actually require customised shoes, such as those with severe foot abnormalities. However, for those clients who do require them, these can be arranged.